Contact center bingo

Bring some fun into your team’s day with the Contact Center Bingo dashboard! 🎉

Install this dashboard to boost engagement and encourage your employees to stay sharp in a light-hearted way throughout their shifts.

Bingo adds a playful twist to daily routines - keeping things observant, interactive, and just a bit competitive.

Below, you’ll also find additional scenario suggestions to mix things up. Feel free to customize the cards to match your team’s style and make it your own! 🖼️🎯

➡️ Agent moments
- Uses the hold music as background beats
- Agent says “I totally understand” 5+ times
- Agent gets thanked twice in one call
- Agent has to spell their name more than once

➡️ Call scenarios
- Call dropped mid-conversation
- Background noise: dog barking
- Customer speaks in another language
- Customer starts venting about personal life

➡️ Customer phrases
- “I’ve been on hold forever!”
- “You’re the first person who’s helped me.”
- “I already gave my information to the last person.”
- “I know it’s not your fault, but…”

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Requirements

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Package contents

Plecto Template - Contact center bingo
Plecto Template - Number of Contact Center Bingo - Can I speak to your supervisor?
Plecto Template - Number of Contact Center Bingo - Customer sings or hums while on hold
Plecto Template - Number of Contact Center Bingo - “Let me speak to someone in billing.”
Plecto Template - Number of Contact Center Bingo - “That’s not what I was told yesterday.”
Plecto Template - Number of Contact Center Bingo - “Is this being recorded?”
Plecto Template - Number of Contact Center Bingo - Customer calls twice in one day
Plecto Template - Number of Contact Center Bingo - “What’s your name again?”
Plecto Template - Number of Contact Center Bingo - Customer mentions a competitor
Plecto Template - Number of Contact Center Bingo - “I didn’t receive the email.”
Plecto Template - Number of Contact Center Bingo - Call transferred to the wrong department
Plecto Template - Number of Contact Center Bingo - Agent gets mistaken for a robot
Plecto Template - Number of Contact Center Bingo - Customer hangs up while being helped

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