Track conversation volume, resolution time, and team workload. View trends in customer interactions, manage responses, and optimize support operations.
Monitor customer satisfaction with CSAT scores and feedback. Identify top-performing agents, flag negative experiences, and improve support quality based on real-time ratings.
Analyze call volumes, durations, missed rates, and agent availability. Understand caller behavior, monitor support coverage, and improve voice support performance
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Plecto is completely dynamic and can be customized to your needs!