Dixa dashboard

Gain insight into your support KPIs with this Dixa dashboard.

See your response times, employee stats, and which of the conversation channels are the busiest.
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Dixa Conversations

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Package contents

  • Dixa dashboard
  • Number of Dixa Conversations Created at
  • Number of Inbound Dixa Calls
  • Number of Answered Dixa Conversations
  • Number of Unanswered Dixa Calls
  • Dixa: Average Waiting Time
  • Number of Lost Dixa Chats
  • Dixa: % Calls Answered Within 2 Mins
  • Amount of Dixa Conversations
  • Dixa: Longest Waiting Time

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Present this dashboard to your support department and let them keep track of their KPIs in real-time.

We recommend using this dashboard together with our other pre-built dashboards from Zendesk.

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