This package includes two dashboards. Get an overview of your tickets, response times, customer satisfaction, agent performance, and more. Add now so you can instantly identify the priorities and where action needs to be taken.
This pre-built Zendesk Tickets dashboard will give you a complete overview of your ticket metrics. See data for open tickets, priorities, average resolution time, tickets per type, ticket statuses, including a timeline displaying the latest tickets, and more.
Present this dashboard to your support department and let them keep track of their KPIs in real-time.
We recommend using this dashboard together with our other pre-built dashboards from Zendesk.