Intercom Dashboards

This package includes two dashboards. Get an overview of your tickets, response times, customer satisfaction, agent performance, and more. Add now so you can instantly identify the priorities and where action needs to be taken.

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Requirements

Intercom Conversations

Intercom Conversation Ratings

Intercom Agents

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Package contents

Intercom Dashboard
Intercom Agents
Intercom – Number of Open Conversations
Intercom – Number of Snoozed Conversations
Intercom – Number of Closed Conversations
Intercom – Average Resolution Time
Intercom – Average First Response Time
Intercom – Satisfaction Score
Intercom – Number of Conversations
Intercom – Number of Unassigned Conversations
Intercom – Latest Agent Status
Intercom – Number of Agents Available
Intercom – Number of Conversations Waiting
Intercom – Time Since Latest Unanswered Conversation

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