Intercom Dashboard with Availability Status

Christine Hansen Plecto
Get an overview of the intercom availability, unanswered tickets, and first response some in one single dashboard.
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Requirements

Intercom
Intercom Agents
Intercom
Intercom Conversations
Intercom
Intercom Conversation Ratings

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Package contents

  • Intercom Dashboard
  • Service: Time since oldest unanswered ticket
  • Intercom Conversations - Number of open tickets
  • Intercom Conversations - Number of conversations waiting
  • Intercom Conversations - Average Resolution Time
  • Intercom Conversation Ratings - Satisfaction Score
  • Service: Average First Reply Time
  • Intercom Agents - Status
  • Number of Intercom Agents Available
  • Service: Number of Closed Tickets

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